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Contact Body Hub

Body Hub is operated by KAWAII AND CARDS LLC and published under the studio name You Know Its Me Studios. “We” means KAWAII AND CARDS LLC.

For support and privacy inquiries, visit the support form. Contact email: youknowitsmestudios@gmail.com.

For a useful support request, include your Body Hub version from Settings → About & Licenses, Android version, phone model, the feature involved, the exact error text, and the steps that led to it.

Our mailbox uses Gmail, operated by Google. Support messages and attachments are handled under the Body Hub privacy policy, including its Body Hub retention and deletion rules. Support cannot access or erase records held only on your phone. Body Hub is not an emergency or medical-advice service.

Regional content ratings

Body Hub’s Google Play content ratings vary by region and rating authority. They are not a universal minimum age. Our intended audience remains teenagers and adults ages 13 and older; users under 13 may not use Body Hub. Brazil’s 14+ rating does not change that minimum globally, and ratings of 3, 3+, Everyone, or All ages do not lower it.

All regions list In-App Purchases and no content descriptors.

A content rating does not establish that adult calorie calculations, AI suggestions, or every health feature are suitable for minors. The app’s existing calculation eligibility checks remain separate from these ratings. See the Body Hub terms of use and Body Hub audience and children information.

Permissions and reminders

Body Hub asks for camera access for captures, microphone access for voice entry, activity recognition for supported phone-step tracking, notifications for reminders, and selected Health Connect permissions for imports or step sharing. You can use relevant manual logging features without granting camera or microphone access.

For camera or microphone problems, check Body Hub’s permissions in Android settings. For reminders, open Settings → Privacy & Data → Enable Reminder Notifications and review Android Notification Settings. Also check that reminders are enabled in the medication schedule or supply entry. Android scheduling and battery limits can delay or suppress reminders.

Phone tracking is managed in Settings → Connected Apps. The fallback tracker displays an ongoing notification while active. Restart Body Hub after a reboot to resume it. Do not add a phone total to an overlapping Health Connect total.

Health Connect and CSV imports

First enable sharing in the source app. In Settings → Connected Apps, choose data types, use Connect Selected Data, and review Android’s permission prompt. Refresh now is available when automatic refresh is enabled. Manage Permissions & Sources opens Health Connect.

Not every Samsung Health or device metric is available through Health Connect. The initial import covers about 29 days. Source priority affects step totals; nutrition mirrored by multiple apps can produce duplicate-looking entries with different source IDs. Compare sources before changing or deleting records. Permission revocation does not remove existing imports.

For CSV, use Settings → Privacy & Data → Choose CSV to Preview. The importer expects Body Hub’s export schema and a file under 5 MB. Review the preview, fix reported errors, and choose Import Reviewed Records. Imported reminders start off and must be enabled deliberately. CSV is not a full backup and does not restore photos, scans, or edit history.

AI, images, and device limits

AI runs on your device and requires installed model files, sufficient memory, and storage. If preparation fails, finish the app’s Google Play installation or update and use Retry Preparation. Closing other memory-intensive apps, reducing the selected date range, or asking for a shorter draft can help. There is no cloud AI fallback.

Use clear, well-lit images. Check label portions, scale units, food estimates, and every draft before saving. Manual entry remains useful when recognition cannot produce a reliable result. For body scans, use fitted clothing, even light and the guided camera positioning. Repeat under similar conditions before interpreting a change.

Speak Instead requires an available Android on-device recognition service and downloaded language support. If unavailable, type. For spoken output, choose an installed voice in Settings → Voice; the app filters out voices reported as requiring a network. Speech engines and available languages vary by phone.

Personal Insights

Find up to three relevant observations in Today, contextual suggestions in Body and Log, and deeper findings in Trends. Open a finding for its evidence, Explain This, Dismiss, Remind Me Tomorrow or Show Fewer Like This. Target and workout suggestions open an editable review; they do not change a plan or count as completed activity automatically.

Settings → Background Intelligence controls background analysis, independent charging and Wi-Fi preferences, optional in-app nudges, quiet hours and the optional digest. Ordinary logging, imports and medication reminders remain available independently. Refresh Insights Now is an explicit request and can run without the background charging/Wi-Fi preferences.

Manual tracking, recipes, workout plans, medication schedules, Health Connect, calculations, ordinary charts and data controls are Free. Premium adds body scanning, existing AI assistance and personal insights.

Purchases and restoration

For any purchase, review the price and terms shown by Google Play before confirming.

To check an eligible existing purchase, use Settings → Subscription → Restore or Refresh Purchases with the purchasing Google account and a working connection. Pending payments do not unlock access until Google Play confirms them. Restoring access does not transfer your local health records to a new phone.

Use Manage in Google Play to manage subscriptions. Uninstalling and data deletion do not cancel them. Consult subscription help or refund help. For a support request about a purchase, provide only the necessary order reference and error message; omit full payment details.

Deletion and storage errors

Follow Body Hub data & deletion to delete a record, retained image, scan outline, or all local app data. It explains what remains in Health Connect, source apps, exports, and other services.

If a storage error says records could not be opened, note its error code and seek support before clearing storage if you want to preserve the records. Clearing app data is destructive; it is not a repair that preserves your history. The app has no complete backup/restore or remote record recovery service.